At ent365, we take your privacy seriously. This Privacy Policy explains precisely what personal data we collect from Pakistani users and international visitors, why we collect it, how it is used and protected, with whom it may be shared, and what rights you hold over your own information. Please read it carefully before registering or using any ent365 service.
Six foundational commitments that govern how ent365 handles your personal information
ent365 collects only the personal data that is strictly necessary to provide the Platform services, meet regulatory obligations, and deliver a secure account experience. We do not collect data speculatively or beyond documented operational needs.
All personal data processed by ent365 is protected by industry-standard 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel who require it to perform their specific operational roles.
ent365 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with third parties is limited strictly to what is necessary for payment processing, regulatory compliance, and fraud prevention.
ent365 respects your right to access, correct, port, and request deletion of your personal data. These rights can be exercised at any time by contacting the ent365 support team — they are not bureaucratic formalities but genuine, enforceable entitlements.
This Privacy Policy is written in plain, accessible English so that ent365 users in Pakistan and elsewhere can understand precisely what happens to their data without needing a legal background to interpret the document.
ent365 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory and legal obligations. Data that is no longer required is securely deleted or anonymised.
Data Controller: This Privacy Policy is issued by ent365 ("ent365", "we", "us", "our"), the operator of the website and Platform accessible at ent365.site. ent365 is the data controller in respect of all personal data processed in connection with your use of the Platform. If you have questions about this Policy, contact us at [email protected].
This Privacy Policy ("Policy") describes how ent365 collects, uses, stores, discloses, and otherwise processes personal data relating to users ("you", "User") of the ent365 website and associated gaming and betting services (collectively, the "Platform"). It applies to all individuals who visit the Platform, register an account, place a bet, play a casino game, or otherwise interact with any ent365 service.
This Policy should be read alongside the ent365 Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your relationship with ent365. By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.
ent365 is committed to processing personal data in accordance with applicable international data protection standards and the requirements of our gaming licence. We review and update this Policy periodically; the effective date at the top of this document indicates when the current version came into force.
ent365 collects personal data in the following categories, depending on how you interact with the Platform:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Registration form, KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore) | Registration form, support interactions |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL, UBL, Meezan Bank), transaction history | Cashier / payment processor |
| Account Data | Username, encrypted password hash, account preferences, login history | Auto-generated on registration |
| Gaming & Betting Data | Bet history, game session logs, win/loss records, PSL and cricket wager records | Platform activity logs |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automated collection via Platform |
| Usage Data | Pages visited, features used, time on Platform, navigation paths | Analytics tools |
| Communications Data | Support chat transcripts, email correspondence, Messenger/Viber messages | Support channels |
ent365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, unless specifically required for regulatory compliance purposes and with your explicit consent.
ent365 processes your personal data for the following purposes:
ent365 processes your personal data on one or more of the following legal bases:
The ent365 Platform uses cookies and similar tracking technologies to support Platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data about how the Platform is used. Cookies are small text files stored on your device when you visit the Platform.
ent365 uses the following categories of cookies:
Cookie Management: You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in to your ent365 account and use core Platform features. Analytics and functional cookies may be disabled without affecting your ability to access the Platform.
ent365 does not sell, rent, or trade your personal data. We may share your personal data with carefully selected third parties only where necessary and only for the specific purposes described below:
All third parties with whom ent365 shares personal data are contractually required to process that data only for the specified purpose and to maintain security standards consistent with those applied by ent365 itself.
The ent365 Platform is operated internationally, and some of the third parties described in Section 6 may be located in jurisdictions outside Pakistan. Where personal data is transferred outside of your country of residence, ent365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
These safeguards may include contractual clauses approved under applicable data protection frameworks, certification schemes, or adequacy decisions. You may request details of the specific safeguards applicable to any international transfer of your personal data by contacting our support team.
ent365 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in a manner that prevents re-identification.
Subject to applicable law and our regulatory obligations, you hold the following rights in respect of your personal data held by ent365. You may exercise any of these rights at any time by contacting our support team:
Request a copy of the personal data ent365 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data ent365 holds about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that ent365 restrict the processing of your personal data in certain circumstances, such as while a complaint is being investigated.
Request that ent365 provide your personal data in a structured, machine-readable format so that it may be transferred to another provider.
Object to ent365's processing of your data where that processing is based on legitimate interests, including objecting to direct marketing communications.
ent365 will respond to all valid data rights requests within 30 days of receipt. We may request proof of identity before processing a request to ensure the security of your personal data. There is no charge for exercising your data rights in ordinary circumstances.
ent365 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding these measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own ent365 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Strict 21+ Policy: The ent365 Platform is strictly for adults aged 21 years and above. ent365 does not knowingly collect or process personal data from individuals under the age of 21.
If ent365 becomes aware that personal data has been collected from a person under 21 years of age, that data will be immediately deleted and the associated account closed. If you have reason to believe that a minor has provided personal data to ent365, please contact our support team immediately so that appropriate action can be taken.
As part of our commitment to responsible gaming, ent365 processes your gaming activity data — including session frequency, duration, bet sizes, loss patterns, and deposit frequency — to monitor for signs of problem gambling behaviour. This processing is carried out in the interest of player protection and forms a core component of our responsible gaming obligations under our gaming licence.
Responsible gaming data is also used to enforce any voluntary restrictions you have set on your account, including deposit limits, session reminders, and self-exclusion periods. Where self-exclusion data is relevant, ent365 may share necessary information with third-party self-exclusion schemes in order to give effect to your exclusion request across participating platforms.
Please visit the ent365 Responsible Gaming page for full details of the tools available to help you manage your gaming activity safely.
ent365 reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes to this Policy will be communicated to registered account holders via email notification to your registered address, or via a prominent notice on the Platform, at least 14 days prior to the changes taking effect.
The "Last Updated" date shown at the top of this Policy indicates when the current version came into force. Your continued use of the ent365 Platform following notification of any amendment constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you should discontinue use of the Platform and may request account closure in accordance with the ent365 Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or ent365's processing of your personal data, you may contact our Data Protection team through any of the following channels:
ent365 will acknowledge all privacy-related complaints within 72 hours and endeavour to provide a substantive response within 21 business days. Our support team operates around the clock and is able to assist in both English and Urdu.
If you are not satisfied with ent365's response to your complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction or to the regulatory body under whose authority ent365's gaming licence is issued.
21+ Only. All ent365 services are strictly restricted to adults aged 21 and above. ent365 does not knowingly collect data from minors, and any account found to be held by a person under 21 will be closed immediately. For guidance on playing responsibly, visit our Responsible Gaming page.
Cricket betting, Dragon and Tiger, Triple, slots — enjoy everything ent365 offers, knowing your personal data is encrypted, respected, and never sold.
21+ only. Play responsibly. ent365 operates under international gaming compliance standards.